Complaints

We aim to provide you with the best quality of care at Buckinghamshire Medical and we want you to be satisfied with the care and services provided by us.  

 

We have a culture of constantly striving to improve the quality of our care and services at Buckinghamshire Medical and therefore we encourage you to provide us with your valuable feedback and suggestions, including compliments.

 

In the event you are not happy with any of the services provided at Buckinghamshire Medical we encourage you to contact us to express what’s on your mind. 

 

You can contact us via email info@bucksmedical.co.uk, telephone 0207 1236623 or post (Atterbury Lakes, Fairbourne Drive, Milton Keynes, MK10 9RG). 

 

If you find the response unsatisfactory and wish to make a complaint then please do so in writing by email or by letter. Please ensure that you make a complaint within 12 months of the incident that caused the issue or within 12 months of discovering the issue.

 

Any complaint we receive will be acknowledged within three working days of receipt by email or letter.

 

We want you to be know that all complaints we receive are investigated, and we will respond to you in writing (email or letter) within 20 working days of receipt of the complaint. If the complaint investigation takes longer that 20 working days then we will update you on the progress of the investigation every 20 working days. 

 

Following the investigation process we will let you know of the outcome of the investigation and details of any action that will be taken. If you believe that there are errors in the investigation findings, then you can request a further review.

 

If you are not satisfied with the way the complaint has been handled, or the outcome of the investigation, you can escalate the matter to an independent review body such as The Independent Sector Complaints Adjudication Service (ISCAS).