Feedback & Complaints
At Buckinghamshire Medical, we are committed to providing high-quality care and a positive experience for all patients and service users. We welcome feedback, suggestions, and compliments, as these help us continually improve our services.
If you are unhappy with any aspect of your care, a service provided, or a product supplied by Buckinghamshire Medical, we encourage you to contact us so that we can address your concerns promptly and fairly.
Contact us
You can contact us using the following details:
- Email: info@bucksmedical.co.uk
- Post:
Buckinghamshire Medical at Atterbury Lakes
Regus House, Fairbourne Drive
Milton Keynes, MK10 9RG
Making a complaint
If you wish to make a formal complaint, please do so in writing by email or letter.
Complaints should normally be made within 12 months of the incident, or within 12 months of becoming aware of the issue.
- We will acknowledge your complaint within three working days.
- We aim to provide a full written response within 20 working days.
- If the investigation takes longer, we will keep you informed of progress.
Following our investigation, we will explain the outcome and any actions taken. If you remain dissatisfied, you may request a further review.
If you remain unhappy
If you are not satisfied with our response, you may refer your complaint to an independent body:
Independent Sector Complaints Adjudication Service (ISCAS)
Website: http://www.iscas.org.uk
Our commitment to you
All complaints are taken seriously, investigated fairly, and used to improve our services. Making a complaint will not affect your future care.